IBM Printer 1NA User Manual

IBM SureMark printers shrink costs, provide ultimate operational  
efficiency and set the standard for “green” retailing  
IBM SureMark Printer  
Single-station model 1NR (1NA, 1ND)  
The world’s premier retail printer  
Retailers realize now is the time to drive  
transformation and make their opera-  
tions smarter and more competitive.  
Those who invest in technology that  
can shrink costs while providing opera-  
tional efficiencies and integrating  
“green” principles into their business will  
be positioned for the future.  
For these retailers, IBM introduces new  
models of the IBM SureMark™ single-  
station printer. Built for ultimate retail-  
hardened performance in demanding  
environments, the IBM SureMark printer  
delivers unmatched speed and reliability  
and is easy to manage and service;  
plus it offers earth-friendly design and  
packaging that set new world  
IBM SureMark single-station printers 1NR in pearl and iron gray  
Highlights  
Fastest IBM receipt printer  
ever—80 LPS—27% faster than  
top competitor  
Eco-friendly packaging and  
receipt media  
Resists spillage—channels  
liquids away from critical  
components  
Easy to manage with IBM exclu-  
sive Remote Management  
Agent  
standards.  
IBM SureMark printers  
boost operational  
efficiency and cut costs  
Flexible mounting options  
include wall mounting with  
upside down printing  
Accurate, programmable sensor  
system monitors printer  
“health”  
Simplifies ordering and inven-  
tory management with stream-  
lined model structure  
Reduces paper changes by  
46% with support for four-inch  
(102 mm) rolls  
 
A new world standard for retail receipt printers  
Fast printing wins customers and improves Management Agent (RMA) and  
and training expenses. Retailers can  
save up to five minutes per media roll  
change by using the paper low prompt  
to initiate roll changes. When linked  
with Remote Management Agent  
software, store managers can be auto-  
matically paged when a printer paper  
low sensor is tripped, ensuring that the  
manager will bring a new receipt roll to  
the cashier without interrupting  
productivity  
IBM Director software, provided at no  
additional cost, keep your business  
running smoothly by providing critical  
maintenance and environmental  
information. Business IT costs are  
reduced by managing your POS,  
peripherals and application locally or  
from a remote site.  
New IBM SureMark printers are specifi-  
cally designed to meet the rigors of  
retail environments and feature the  
most advanced printer technologies  
today to speed transactions. With a  
record 80 lines per second (LPS)1 for  
single-byte (SBCS) or double-byte  
(DBCS), these faster printers process  
transactions 27% quicker than the top  
competitor to improve customer satis-  
faction and employee productivity.  
IBM innovations, such as standard  
3 MB2 flash memory, help retailers print  
“value added” messages on receipts  
while keeping checkout lanes moving.  
Unique features mean fewer service calls  
and less downtime  
transactions.  
IBM SureMark printers are designed  
with a built-in sensor system that con-  
tinuously monitors the printers health.”  
A paper motion sensor detects jams  
and reduces waste of receipt media.  
Print head and cutter sensors minimize  
downtime by identifying parts that are  
about to fail so they can be replaced  
proactively. Additionally, easy drop-in  
paper loading and a large four-inch  
(102 mm) receipt roll reduce downtime  
Cost cutting design and performance  
deliver quick ROI  
Operating costs are significantly  
reduced due to the easy-to-service  
design of IBM SureMark printers. Key  
printer components like thermal print  
head and cards can be replaced by  
trained personnel instead of costly serv-  
ice technicians. Covers are easily  
removed and replaced, helping to  
reduce costs through better inventory  
management and accommodating POS  
Remote management reduces TCO  
IBM SureMark single-station printers  
lower operating costs and total cost of  
ownership with easy-to-manage fea-  
tures including IBM Retail Systems  
Management tools. Remote  
 
A new world standard for retail receipt printers  
less environmental impact, fewer  
roll changes and less printer and  
employee downtime. In fact, using an  
IBM SureMark printer with polymer  
receipts on a larger roll reduces envi-  
ronmental waste and total cost of own-  
ership significantly more than printers  
with two sided receipt media (2ST).  
Minimum impact at end of life reduces  
costs and waste  
Newly designed packaging includes high-density polyethylene (HDPE) inserts made from recycled post-  
consumer waste, saving space for energy and cost-efficient shipping and disposal. Box and inserts are  
100% recyclable  
IBM SureMark printer packaging is  
100% recyclable, including box and  
inserts. The high-density polyethylene  
(HDPE) inserts are made from recycled  
post-consumer waste and can be  
stacked in very little space, reducing  
transportation and packaging disposal  
costs. Printer plastics and metal parts  
are also recyclable, minimizing the envi-  
ronmental impact of disposal when the  
product reaches end of life. For environ-  
mentally conscious recycling and dis-  
posal options, IBM Asset Recovery  
Solutions3 offers a fully compliant,  
enterprise-wide asset disposal  
and peripherals color changes. Snap-in  
interface adapters, USB, RS-232 and  
RS-485 make migration to new system  
platforms easier and cost effective.  
Usage statistics are not only available  
locally but can be acted upon remotely  
by RMA and can be used to extend  
printer life with proactive servicing and  
wear leveling to minimize downtime.  
Fewer service trips translate into sav-  
ings in travel and valuable employee  
time and less impact on the  
Supremely Green! Saving the environment  
and your bottom line!  
IBM sets new world standards in eco-  
friendly POS technology with new  
SureMark single-station printers.  
Extending the IBM commitment to envi-  
ronmental stewardship, IBM SureMark  
printers are the first designed to use  
polymer film, an emerging advanced  
receipt media that is fully recyclable.  
The new receipt material has multiple  
layers of polymer film for strength and  
opacity but is much thinner than  
standard paper media. Each roll is  
19% longer than a paper roll, meaning  
environment.  
program.  
 
A new world standard for retail receipt printers  
Retail-hardened for lasting performance in  
harsh environments  
compatibility with leading industry and  
array of low cost financing and leasing  
options. With products developed by  
IBM engineers with over 100 years  
combined experience in the POS print-  
ing field, and service provided by  
legacy systems and helps protect tech-  
nology investments. Designed with  
open platform technology, the  
IBM SureMark printer enables use of a  
single POS printing platform across the  
enterprise.  
Constructed from the highest quality  
materials available, IBM SureMark  
printers are retail-hardened and spill-  
resistant to deliver high reliability in the  
harshest retail or food service environ-  
ments. A marketing life of up to five  
years and a service life of seven years  
or more mean your investment is pro-  
tected and life cycle costs are opti-  
mized, reducing TCO.  
IBM and our highly skilled IBM Business  
Partners, its no wonder the worlds top  
retailers use IBM POS printer solutions.  
Low cost financing from IBM, the industry  
leader in POS solutions  
For more information  
To learn more about IBM SureMark  
single-station printers and other retail  
store solutions from IBM, please con-  
tact your local IBM representative or  
Now more than ever, retailers depend  
on IBM for POS solutions that boost  
operational efficiency, shrink costs and  
provide quick ROI. IBM is committed to  
meeting the challenges of this demand-  
ing retail environment by offering an  
Use a single printing platform worldwide  
across your enterprise  
A single IBM SureMark printer model  
can support the unique needs of retail-  
ers in many countries. An extended  
code page supports global use and  
To place an order, call 1-800-IBM-CALL  
(1-800-426-2255) or 1-770-863-1000  
in countries other than the U.S. and  
Canada.  
Model  
Availability  
Character Set  
Single-Pass  
Cover Color  
Warranty Service4  
Check Handling  
5
1NR  
1NA  
1ND  
Worldwide  
US only  
SBCS and DBCS  
SBCS and DBCS  
SBCS and DBCS  
No  
No  
No  
Pearl White or Iron Gray  
Pearl White or Iron Gray  
Pearl White or Iron Gray  
IBM on-site repair  
IBM advance exchange  
IBM Depot service  
UK only  
 
A new world standard for retail receipt printers  
IBM SureMark Printer at a glance  
Models  
1NR  
Receipt station (one-color paper)  
Receipt station (two-color paper)  
Printing resolution (thermal)  
Data buffer RAM  
80 lps @ 8 lpi, 60 lps @ 6 lpi  
35 lps @ 8 lpi, 26 lps @ 6 lpi  
203 dpi  
Dynamic/expandable  
5 MB  
Flash memory for microcode  
Flash memory for offline journal  
Flash memory for logos  
Flash memory for fixed messages  
Flash memory for code pages  
Flash memory for user characters  
Interfaces  
Up to 3 MB  
Up to 3 MB  
Up to 3 MB  
Up to 3 MB  
64 KB  
RS232 – 115 kbps (external power brick or special power cable  
required)  
RS485 – 187 kbps (24 or 38 Volt)  
USB 2.0 – 12 Mbps (Full Speed – Bulk and HID) Powered USB plus  
Standard USB  
Ports  
DC In (except RS485)  
USB/Powered USB or RS232 or RS485 (24 or 38 V) (Interface card  
dependent)  
OEM Cash Drawer (+24 V)  
CRU (customer replaceable units) with Light-Path management  
Sensors  
n/a  
Paper low, paper out, cutter health, print head health, usage counters,  
paper motion jam detection  
Mounting options  
Integrated (Integration tray), Distributed (free standing), Wall mount  
6
Support for wide range of receipt media—thickness/type of media  
1.6 - 3.7 mil (thousandths of an inch) paper thickness. Factory feature  
selection of 2.28 in (58 mm) or 3.15 in (80 mm) paper width  
Media type supported/roll diameter  
Receipt paper rolls – maximum 4 in (102 mm) diameter. External roll  
(mounted under counter) maximum roll diameter – 12 in (305 mm)  
Energy consumption efficiency*  
“Green” attributes  
N/A  
Shipping container and inserts are made of recycled materials and are  
stackable and recyclable  
 
A new world standard for retail receipt printers  
IBM SureMark Printer at a glance  
Dimensions (WxDxH)  
Width: 5.7 in (145 mm)  
Depth: 7.0 in (177 mm)  
Height cover closed: 6.3 in (159 mm)  
Height cover opened: 10.2 in (260 mm)  
Weight  
Model 1NR: 3.5 lb (1.4 Kg)  
7
8
Command Sets  
Operating system support  
Native, Epson ESC POS™ Emulation , Compatibility Mode  
9
NLPOS 9 SSP3+/IRES 2.1.5 CSD  
4690 OS V6R1  
Microsoft® Windows Vista® SP1, XP SP3, WEPOS Update 1.1,  
POSReady 2009, 2003 Server  
DOS  
9
Drivers supported  
UPOS 1.12  
4610 Native Windows 2.5  
4690 OS V6 R1  
IBM application support – ACE, SA, GSA, CSA  
Resident barcode formats  
IBM applications are tested in compatibility mode only  
UPC A/E, JAN 8(EAN), Code 39, ITF, Code 93, Code 128 a, b, and c,  
Codabar, PDF417  
Integration kits  
Reliability  
SurePOS 700 and 500 Series  
150 km – thermal print head life. 1.5 million cuts – cutter life  
Models 1NR and 1NA (US only)  
Model 1NR  
North America  
Latin America  
Europe, Middle East, Africa  
Asia Pacific  
Models 1NR and 1ND (UK only)  
Model 1NR  
 
© Copyright IBM Corporation 2009  
IBM Retail Store Solutions  
P.O. Box 12195, 3039 Cornwallis Road  
Research Triangle Park, NC 27709  
U.S.A.  
Produced in the United States of America  
March 2009  
All Rights Reserved  
IBM, the IBM logo, ibm.com and SureMark are  
trademarks or registered trademarks of  
International Business Machines Corporation in  
the United States, other countries, or both. If  
these and other IBM trademarked terms are  
marked on their first occurrence in this  
information with a trademark symbol (® or ™),  
these symbols indicate U.S. registered or  
common law trademarks owned by IBM at the  
time this information was published. Such  
trademarks may also be registered or common  
law trademarks in other countries. A current list  
of IBM trademarks is available on the Web at  
“Copyright and trademark information” at  
5
Systems with limited on-site service are  
designed to be repaired during the applicable  
warranty period primarily with IBM supplied  
replacement parts, installed by trained  
IBM assumes no responsibility or liability  
for any use of the information contained herein.  
Nothing in this document shall operate as an  
express or implied license or indemnity under  
the intellectual property rights of IBM or third  
parties.  
IBM service technicians at the customers  
location. IBM will only send a technician on-site  
to perform a repair if (a) the remote telephone  
diagnosis and/or customer part replacement  
is/are unable to resolve the problem, or (b) the  
part is one of the few designated by IBM for  
customer replacement. For a list of customer  
replaceable parts, contact IBM. Support  
unrelated to a warranty issue may be subject to  
additional charges.  
Microsoft and Windows Vista are trademarks of  
Microsoft Corporation in the United States,  
other countries, or both.  
Other product, company or service names may  
be trademarks or service marks of others.  
References in this publication to IBM products  
or services do not imply that IBM intends to  
make them available in all countries in which  
IBM operates. Copying or downloading the  
images contained in this document is expressly  
prohibited without the written consent of IBM.  
Any proposed use of claims in these materials  
outside of the United States must be reviewed  
by local IBM country counsel prior to such use.  
All statements regarding IBMs future direction  
and intent are subject to change or withdrawal  
without notice, and represent goals and  
objectives only.  
IBM assumes no responsibility or liability  
for any use of the information contained herein.  
Nothing in this document shall operate as an  
express or implied license or indemnity under  
the intellectual property rights of IBM or third  
parties. No warranties of any kind including but  
not limited to warranties of merchantability or  
fitness for a particular purpose are offered in this  
document. For more details on limited warranty  
terms and conditions or extended warranty,  
please contact your IBM representative.  
6
7
IBM now offers branded paper supplies. For  
more information, please contact your IBM sales  
representative.  
Epson emulation mode supports direct  
communication with the printer using the  
Epson ESC POS™ command set for printers  
connected via RS-232 interface. Epson  
emulation is not supported in driver  
environments.  
Other product, company or service names may  
be trademarks or service marks of others.  
References in this publication to IBM products  
or services do not imply that IBM intends to  
make them available in all countries in which  
IBM operates. Copying or downloading the  
images contained in this document is expressly  
prohibited without the written consent of  
IBM. Any proposed use of claims in these  
materials outside of the United States must be  
reviewed by local IBM country counsel prior to  
such use. The information could include  
8
Please visit the IBM support Web site at  
ibm.com/support to obtain the latest  
compatibility data for operating systems,  
interfaces and IBM hardware.  
The IBM home page on the Internet can be  
found at ibm.com.  
1
Indicates rated speed. Actual print speed  
depends on user-specific configuration of  
interface, application, operating system and  
drivers.  
9
Some printer functions may not be supported  
by all combinations of operating systems and  
drivers. Model 1NR has a “compatibility” mode  
that enables some, not all, features of the  
product reusing existing drivers in each  
operating system environment. See User Guide  
for more detail.  
2
3
MB equals one million bytes when referring to  
storage capacity; accessibility may be less.  
technical inaccuracies or typographical errors.  
IBM may make improvements and/or changes  
in the product(s) or the program(s) described in  
this publication at any time without notice.  
To learn more about IBM Asset Recovery  
Solutions, please visit:  
* The energy consumption efficiency is the value  
of the power consumption measured in  
accordance with the measuring method  
specified by the Japan energy saving law  
divided by the Composite Theoretical  
4
All limited warranty terms are for one year. For a  
copy of the terms and conditions of IBMs  
statement of limited warranty, contact your  
IBM representative or reseller.  
All statements regarding IBMs future direction  
and intent are subject to change or withdrawal  
without notice, and represent goals and  
objectives only.  
Performance specified by the energy saving law.  
RTD12511-USEN-00  
 

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