Hotpoint Dishwasher HDA3520 User Manual

Owner’s Manual  
HDA1000  
HDA1100  
HDA2000  
HDA2020  
HDA2030  
HDA2120  
HDA2130  
HDA2220  
HDA3220  
HDA3230  
HDA3420  
HDA3430  
HDA3520  
HDA3530  
Part No. 165D4700P186  
Pub. No. 39-5861-1  
3-99 CG  
 
Safety Information . . . . . . .4–7  
SyeIfrmation  
Hotpoint & You,  
A Service Partnership.  
Ask any Hotpoint appliance owner and they  
will tell you we stand behind our products  
with unmatched quality service. However,  
did you know that most questions result  
from simple problems that you can easily  
fix yourself in just a few minutes? This  
Owner’s Manual can tell you how.  
Operating Instructions  
OepagIructions  
Control Panel . . . . . . . . . . . . . . .8  
Control Settings . . . . . . . . . . . . .9  
Dial Cycles . . . . . . . . . . . . .10, 11  
Read this Manual  
Inside you will find many  
helpful hints on how to use and  
maintain your dishwasher  
properly. Just a little preventive  
care on your part can save you a  
great deal of time and money  
over the life of your dishwasher.  
Optional Accessories . . . . . . . .18  
Troubleshooting Tips  
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Review the Section on  
Troubleshooting Tips  
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Before You  
Call For Service . . . . . . . . .19–24  
You’ll find many answers to  
common problems here.  
If you review our chart of  
Troubleshooting Tips first,  
you may not need to call for  
service at all.  
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Customer Service  
If You Need Service  
Product Registration . . . . . . . .29  
Warranty . . . . . . . . . . . . . . . . .31  
Service Telephone  
Numbers . . . . . . . . . .Back Cover  
CustomSrvice  
If you do need service, you can  
relax knowing help is only a  
phone call away. A list of toll-free  
customer service numbers is  
included in the back section.  
Or you can always call the  
GE Answer Center® at  
800.626.2000, 24 hours a day,  
7 days a week.  
3
 
IMPORTANT SAFETY INFORMATION.  
READ ALL INSTRUCTIONS BEFORE USING.  
WARNING!  
For your safety, the information in this manual must be  
followed to minimize the risk of fire, explosion, electric  
shock, or to prevent property damage, personal injury,  
or loss of life.  
SeyIfrmation  
WATER HEATER SAFETY  
Under certain conditions hydrogen gas may be produced in  
a water heater that has not been used for two weeks or  
more. HYDROGEN GAS IS EXPLOSIVE.  
If the hot water has not been used for two weeks or more, prevent  
the possibility of damage or injury by turning on all hot water  
faucets and allow them to run for several minutes. Do this before  
using any electrical appliance which is connected to the hot water  
system. This simple procedure will allow any built-up hydrogen gas  
to escape. Since the gas is flammable, do not smoke or use an open  
flame or appliance during this process.  
OpeagIructions  
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4
 
SyeIfrmation  
Use your dishwasher only for its intended purpose as  
described in this Owner’s Manual.  
PROPER INSTALLATION  
AND MAINTENANCE  
This dishwasher must be properly installed and located in  
accordance with the Installation Instructions before it is used.  
If you did not receive an Installation Instructions sheet with  
your dishwasher, you can receive one by calling us toll-free  
OepagIructions  
®
at the GE Answer Center, 800.626.2000.  
Connect to a grounded  
metal, permanent wiring  
system; or run an equipment-  
grounding conductor with  
the circuit conductors and  
connect to the equipment-  
grounding terminal or lead  
of the appliance.  
Dispose of discarded  
appliances and shipping or  
packing material properly.  
Do not attempt to repair or  
replace any part of your  
dishwasher unless it is  
specifically recommended in  
this manual. All other  
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Improper connection of the  
equipment-grounding  
conductor can result in a risk  
of electric shock. Check with  
a qualified electrician or  
service representative if you  
are in doubt whether the  
appliance is properly  
servicing should be referred  
to a qualified technician.  
To minimize the possibility of  
electric shock, disconnect  
this appliance from the  
power supply before  
attempting any maintenance.  
NOTE: Turning the  
dishwasher off does not  
disconnect the appliance  
from the power supply. We  
recommend having a  
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grounded.  
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qualified technician service  
your appliance.  
5
 
IMPORTANT SAFETY INFORMATION.  
READ ALL INSTRUCTIONS BEFORE USING.  
WARNING!  
SeyIfrmation  
DO NOT…  
Do not tamper with controls.  
Do not allow children to play  
inside, on or with this  
appliance or any discarded  
appliance.  
Do not abuse, sit on, or stand  
on the door or dish rack of  
the dishwasher.  
Do not discard a dishwasher  
without first removing the  
door of the washing  
compartment.  
Do not store or use  
combustible materials,  
gasoline or other flammable  
vapors and liquids in the  
vicinity of this or any other  
appliance.  
OpeagIructions  
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6
 
SyeIfrmation  
WHEN USING YOUR DISHWASHER  
Use only powder, tabs or  
liquid detergents or wetting  
agents recommended for use  
in a dishwasher and keep  
them out of the reach of  
children. Cascade®  
Automatic Dishwashing  
Detergent has been approved  
for use in all GE dishwashers.  
Non-Dishware Items: Do not  
wash items such as electronic  
air cleaner filters, furnace  
filters and paint brushes in  
your dishwasher. Damage to  
dishwasher and discoloration  
or staining of dishwasher  
may result.  
OepagIructions  
Do not touch the heating  
element during or  
immediately after use.  
Locate sharp items so that  
they are not likely to damage  
the door seal.  
Do not operate your  
dishwasher unless all  
enclosure panels are properly  
in place.  
Load sharp knives with the  
handles up to reduce the risk  
of cut-type injuries.  
Do not wash plastic items  
unless marked dishwasher  
safe or the equivalent. For  
plastic items not so marked,  
check the manufacturer’s  
recommendations.  
Close supervision is necessary  
if this appliance is used by or  
near children.  
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Load light plastic items so  
they will not become  
dislodged and drop to the  
bottom of the dishwasher—  
they might come into contact  
with the heating element and  
be damaged.  
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Read and follow  
this Safety Information carefully.  
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SAVE THESE INSTRUCTIONS  
7
 
About the dishwasher control panel.  
You can locate your model number on the tub wall just inside the door.  
Throughout this manual, features and appearance may vary from your model.  
OFF  
Model HDA1000  
Model HDA1100  
NORMAL WASH  
SHORT WASH  
OFF  
ON  
HEATED  
DRY  
HEATED  
DRY  
SeyIfrmation  
ON  
ON  
OFF  
OFF  
DRYING  
RINSE & HOLD (HEATED DRY OFF)  
OFF  
Models HDA2000, HDA2020 and HDA2030  
HEAVY WASH  
HEATED  
DRY  
NORMAL WASH  
WATER SAVER  
ON  
OFF  
DRYING  
RINSE & HOLD (HEATED DRY OFF)  
OFF  
NORMAL/  
Models HDA2120 and HDA2130  
POTS & PANS  
HEATED  
DRY  
OpeagIructions  
ON  
POTS & PANS  
SHORT WASH  
ON  
OFF  
OFF  
DRYING  
RINSE & HOLD (HEATED DRY OFF)  
ips  
OFF  
ON  
WATER SAVER  
Model HDA2220  
HEATED  
DRY  
POTS  
NORMAL  
WASH  
& PANS  
ON  
OFF  
PLATE WARMER  
(HEATED DRY ON)  
(HEATED DRY OFF)  
RINSE & HOLD  
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OFF  
ON  
WATER SAVER  
Models HDA3220 and HDA3230  
HEATED  
DRY  
POTS  
NORMAL  
WASH  
HI TEMP WASH  
ON OFF  
& PANS  
ON  
OFF  
PLATE WARMER  
(HEATED DRY ON)  
cycle  
selector  
energy saver  
options  
RINSE & HOLD (HEATED DRY OFF)  
HOURS  
DELAY  
START  
Models HDA3420, HDA3430, HDA3520 and HD3530  
2
4
DELAYED  
HI TEMP  
WASH  
HEATED  
DRY  
LIGHT  
WASH  
WATER  
SAVER  
ENERGY  
SAVER  
POTS  
& PANS  
NORMAL  
WASH  
START  
6
CustomSrvice  
OFF  
PLATE WARMER  
(HEATED DRY ON)  
(HEATED DRY OFF)  
RINSE & HOLD  
8
 
SyeIfrmation  
Control Settings  
Cycles  
POTS & PANS/ For heavily soiled dishes or cookware with dried-on or baked-on soils.  
HEAVY WASH Everyday dishes may be included. This cycle will not remove  
burned-on foods.  
NORMAL WASH For loads of everyday dishes, glasses and cookware with medium  
soils. NOTE: Many dishes have lighter soil than normal. Choosing  
a cycle other than NORMAL WASH will save energy and water.  
OepagIructions  
SHORT WASH For quickly washing loads of everyday dishes with medium soils  
that have not dried on, such as loads consisting mostly of glasses.  
LIGHT WASH/ For dishes with light soils.  
WATER SAVER  
RINSE & HOLD For rinsing partial loads that will be washed later.  
Do not use detergent.  
PLATE WARMER For warming clean dishes and serving plates. This cycle will take  
approximately 32 minutes.  
Energy Options  
HI TEMP Provides extra heat for best performance. It is used best with  
WASH ON/ heavily-soiled dishes.  
HI TEMP WASH  
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HI TEMP Turns HI TEMP WASH off.  
WASH OFF  
HEATED DRY/ Turns the heating element on for fast drying. This option will extend  
HEATED DRY ON the time of your wash cycle.  
HEATED DRY OFF Turns HEATED DRY off. Dishes air dry naturally and energy  
is saved.  
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ENERGY SAVER Turns all options off.  
Start  
Slowly turn the Dial to the START or ON position, or the selected cycle.  
Don’t turn it past the START, ON or cycle position, or you could  
accidentally miss a rinse. For models HDA2120 and HDA2130, when  
using the POTS & PANS cycle, slowly turn the Dial to the NORMAL/POTS  
& PANS position and press the POTS & PANS ON button. When using  
the NORMAL cycle, slowly turn the Dial to the NORMAL/POTS & PANS  
position and press the POTS & PANS OFF button. See About the Dial  
Cycles section for other cycles on these models.  
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There is a time delay between start-up and water fill so you will not  
hear any wash action right away.  
Latch the door to begin the cycle.  
 
9
About the dial cycles.  
Rinse & Hold (HDA1100, HDA2000, HDA2020, HDA2030, HDA2120,  
HDA2130, HDA2220, HDA3220, HDA3230, HDA3420, HDA3430, HDA3520  
and HDA3530 only)  
OFF  
ON  
WATER SAVER  
SeyIfrmation  
For rinsing partial loads that will be washed later. Do not  
use detergent.  
PLATE WARMER  
(HEATED DRY ON)  
(HEATED DRY OFF)  
RINSE & HOLD  
Make sure ENERGY SAVER / HEATED DRY OFF is selected.  
1
Be sure the door is unlatched.  
2
Slowly turn the Dial to RINSE & HOLD.  
3
Latch the door to start the cycle.  
4
OpeagIructions  
Delayed Start (HDA3420, HDA3430, HDA3520 and HDA3530 only)  
START  
HOURS  
2
DELAY  
The HOURS DELAY will allow you to delay the start  
time of any cycle not on the Dial automatically for up  
to 6 hours.  
4
6
OFF  
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Be sure the door is unlatched.  
PLATE WARMER  
(HEATED DRY ON)  
1
(HEATED DRY OFF)  
RINSE & HOLD  
Select the wash cycle and option you want.  
2
Slowly turn the Dial to desired time. The DELAYED  
3 START light will come on.  
Latch the door to start the cycle.  
4
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Plate Warmer (HDA2220, HDA3220, HDA3230, HDA3420, HDA3430,  
HDA 3520 and HDA3530 only)  
OFF  
ON  
WATER  
SAVER  
For warming clean dishes and serving plates. This cycle  
will take approximately 32 minutes.  
PLATE WARMER  
Load clean dishware to be warmed.  
(HEATED DRY ON)  
1
RINSE & HOLD  
(HEATED DRY OFF)  
Select HEATED DRY / HEATED DRY ON.  
2
Be sure the door is unlatched.  
3
CustomSrvice  
Slowly turn the Dial to PLATE WARMER.  
4
Latch the door to start the cycle.  
10  
5
 
SyeIfrmation  
Heavy, Normal or Water Saver (HDA1100, HDA2000,  
OFF  
HEAVY WASH  
NORMAL WASH  
WATER SAVER  
HDA2020, HDA2030, HDA2220, HDA3220 and HDA3230 only)  
Be sure the door is unlatched.  
1
Slowly turn the Dial to the cycle you want. Don’t turn it  
2 past this position, or you could accidentally miss a rinse.  
DRYING  
OepagIructions  
RINSE & HOLD (HEATED DRY OFF)  
Select any options.  
3
Latch the door to start the cycle.  
4
Short Wash (HDA1100, HDA2120 and HDA2130 only)  
OFF  
NORMAL WASH  
For quickly washing loads of everyday dishes with medium  
soils that have not dried on.  
SHORT WASH  
Be sure the door is unlatched.  
1
DRYING  
Slowly turn the Dial to SHORT WASH.  
2
(HEATED DRY OFF)  
RINSE & HOLD  
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Latch the door to start the cycle.  
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3
Cycle Sequence  
Water  
Time  
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Cycles  
(approx.)  
(approx.)  
63 min.  
62 min.  
63 min.  
52 min.  
63 min.  
63 min.  
12 min.  
Cycle Sequence  
POTS & PANS  
HEAVY WASH  
NORMAL WASH  
SHORT WASH  
LIGHT WASH  
WATER SAVER  
RINSE & HOLD  
9.5 gal.  
9.5 gal.  
8.0 gal.  
6.6 gal.  
6.7 gal.  
5.4 gal.  
3.9 gal.  
Rinse Rinse Rinse Main Wash Rinse Rinse Rinse  
Rinse Rinse Rinse Main Wash Rinse Rinse Rinse  
Rinse Rinse Rinse Main Wash Rinse Rinse Rinse  
Rinse Rinse Rinse Main Wash Rinse Rinse Rinse  
Rinse Rinse Rinse Main Wash Rinse Rinse Rinse  
Rinse Rinse Rinse Main Wash Rinse Rinse Rinse  
Rinse Rinse Rinse Main Wash Rinse Rinse Rinse  
CsutomSrvice  
Drying Options:  
HEATED DRY ON/HEATED DRY. Available on all wash cycles except  
RINSE & HOLD. Add approximately 32 minutes to the cycle.  
HEATED DRY OFF. Drying heater is turned off. Dishes dry naturally.  
 
11  
Using the dishwasher.  
Check the Water Temperature  
The entering water must be at least 120°F. and not more than  
150°F., for effective cleaning and to prevent dish damage. Check  
the water temperature with a candy or meat thermometer. Turn on  
the hot water faucet nearest the dishwasher, place the thermometer  
in a glass and let the water run continuously into the glass until the  
temperature stops rising.  
SeyIfrmation  
Use Jet-Dry® Rinse Agent  
Jet-Dry® rinse agent removes spots and prevents new film build-up  
on your dishes, glasses, flatware, cookware and plastic.  
Fill the rinse agent dispenser  
until it reaches the bottom of lip  
inside the opening. Replace cap.  
OpeagIructions  
To check if rinse agent is needed,  
remove the cap and look into the  
dispenser.  
ips  
A full dispenser should last about one  
month.  
If rinse agent spills, wipe up the excess.  
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SyeIfrmation  
Proper Use of Detergent  
Use only detergent specifically made for use in dishwashers. Cascade®  
Automatic Dishwashing Detergent has been approved for use in all GE  
dishwashers. Keep your detergent fresh and dry. Don’t put powder  
detergent into the dispenser until you’re ready to wash dishes.  
The amount of detergent to use depends on whether your water is  
hard or soft. With hard water, you need extra detergent. With soft  
water, you need less detergent.  
OepagIructions  
Protect your dishes and dishwasher by contacting your water  
department and asking how hard your water is. Twelve or more grains  
is extremely hard water. A water softener is recommended. Without  
it, lime can build up in the water valve, which could stick while open  
and cause flooding. Too much detergent with soft water can cause a  
permanent cloudiness of glassware, called etching.  
You’ll find two detergent dispensers on the  
inside door of your dishwasher. All wash cycles  
require detergent in the main cup. Wash cycles  
with two washes will also use the open cup. When  
using automatic dishwashing detergent tabs,  
simply place one tab in the main cup and close.  
Open cup  
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Main cup  
Be sure the Dial is OFF before adding  
detergent. Otherwise, the detergent cup will not  
close and latch properly. Add detergent then close the main cup.  
NOTE: To open detergent cup after it has  
been closed, simply turn the detergent cup  
handle counter-clockwise until it releases.  
A snapping sound may be heard.  
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Forget to Add a Dish?  
A forgotten dish can be added any time before the main wash.  
Push the door latch to the left.  
1
Once the water calms, open the door. Steam may rise out of the  
2 dishwasher.  
Add forgotten dishes.  
3
Close the door and push the latch to the far right.  
4
13  
 
Loading the dishwasher racks.  
For best dishwashing results, follow these loading guidelines. Features and  
appearance of racks and silverware baskets may vary from your model.  
SeyIfrmation  
Upper Rack  
The upper rack is for glasses, cups and saucers.  
Cups and glasses fit best along the sides. This is  
also a secure place for dishwasher-safe plastics.  
The upper rack is good for all kinds of odd-  
shaped utensils. Saucepans, mixing bowls and  
other items should be placed face down.  
Secure larger dishwasher-safe plastics over two fingers  
when possible.  
Make sure small plastic items are secure so they can’t fall  
onto the heating element.  
OpeagIructions  
The Wash Tower  
Keep the center area clear in the lower rack.  
ips  
The wash tower rises through the center of the  
lower rack during the wash and rinse portions of  
the cycle.  
Don’t block it or load tall things next to it.  
Also, be careful not to let a  
portion of an item such as a pot  
or dish handle extend through  
the bottom rack. This could block  
the wash arm and cause poor  
washing results.  
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SyeIfrmation  
Lower Rack  
When loading the lower rack, do not load large platters or  
trays in the front right corner. They may prevent detergent  
from circulating during the wash cycle.  
OepagIructions  
The lower rack is best used for plates, saucers,  
and cookware. Large items such as broiler pans  
and racks should go along the sides. Load  
platters, pots and bowls along the sides, in  
corners, or in the back. The soiled side of items  
should face the center of the rack.  
Silverware Basket  
Put flatware in the removable basket with fork  
and knife handles up to protect your hands. Place  
spoons in the basket with handles down. Mix  
knives, forks and spoons so they don’t nest  
together. Distribute evenly. Small plastic items,  
such as measuring spoons and lids from small  
containers, should go in the bottom of the  
silverware basket with silverware on top.  
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A security cell cover (on some  
models) can be lowered to  
either side to secure  
Don’t let any  
item extend  
through bottom.  
lightweight items from the  
effects of the vigorous  
wash action.  
CsutomSrvice  
15  
 
 
Caring for the dishwasher.  
To clean the control panel use a lightly dampened cloth then dry  
thoroughly. To clean the exterior use a good appliance polish wax.  
Never use sharp objects, scouring pads or harsh cleaners on any  
part of the dishwasher.  
SeyIfrmation  
Protect Against Freezing  
If your dishwasher is left in an unheated place during  
the winter, ask a service technician to:  
Cut off electrical power to the dishwasher. Remove  
fuses or trip circuit breaker.  
1
Turn off the water supply and disconnect the water  
Sump cover screws  
2 inlet line from the water valve.  
Drain water from the inlet line and water valve.  
3 (Use a pan to catch the water.)  
OpeagIructions  
Reconnect the water inlet line to the water valve.  
4
Remove the plastic sump cover in the tub  
5 bottom and use a sponge to soak up water in the  
rubber boot.  
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SyeIfrmation  
Two types of  
air gaps  
Does Your Dishwasher Have an Air Gap?  
An air gap protects your dishwasher against water  
backing up into it if a drain clogs. The air gap is not a  
part of the dishwasher. It is not covered by your  
warranty. Not all plumbing codes require air gaps, so  
you may not have one.  
The air gap is easy to clean.  
OepagIructions  
Check the air gap any time your  
dishwasher isn’t draining well.  
Turn off the dishwasher and lift off the chrome  
cover.  
1
Unscrew the plastic cap and clean with a toothpick.  
2
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17  
 
 
About optional accessories.  
You can change the door and lower access panel appearance of your  
dishwasher by ordering one of these optional accessories:  
Color Panels  
SeyIfrmation  
1/4” Wood Panel Trim Kit  
3/4” Trimless Panel Kit  
These accessories are available at extra cost (VISA, MasterCard, or Discover  
cards accepted) by calling 800-626-2002.  
Specify accessory number when ordering.  
Descriptions of Optional Accessories  
Color panels— Replacement door panels and lower access panels  
are available in the following colors:  
OpeagIructions  
GPF300A (Almond)  
GPF300B (Black)  
GPF300W (White)  
Wood panel trim kit— This accessory contains trim and instructions  
for you to supply and install a 1⁄4thick decorative wood door and  
lower access panel:  
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GPF325A (Almond)  
GPF325B (Black)  
GPF325W (White)  
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NOTE: The GPF100 dishwasher door spring kit must also be ordered  
and installed when the door panel weighs four lbs. or more.  
Trimless panel kit— This accessory contains parts and instructions  
for you to supply and install a 34thick decorative wood door and  
lower access panel:  
GPF375  
NOTE: The GPF100 dishwasher door spring kit will be included with  
the trimless panel kit and must be installed with it.  
CustomSrvice  
18  
 
SyeIfrmation  
Before you call for service…  
Troubleshooting Tips  
Review the charts on the following pages first and you may not  
need to call for service.  
Problem  
Possible Causes  
What To Do  
Dishwasher won’t run  
Fuse is blown, or the  
circuit breaker tripped  
Replace fuse or reset  
circuit breaker. Remove  
any other appliances from  
the circuit.  
OepagIructions  
Noise  
Some of the sounds  
you’ll hear are normal  
Soft food disposal  
shredding action.  
Drain valve opening to  
pump water out.  
Timer control as cycle  
progresses.  
Detergent cup opening.  
The motor stopping during  
the drying period.  
Utensils are not secure  
in the rack or something  
small has dropped into  
the rack  
Make sure everything is  
secured in dishwasher.  
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Motor hums  
Dishwasher has not been  
used on a regular basis. If  
you do not use your  
dishwasher often, set it to  
fill and pump out once  
every week. This will help  
keep the seal moist and  
the garbage disposer clear.  
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19  
 
Before you call for service…  
Troubleshooting Tips  
SeyIfrmation  
Problem  
Possible Causes  
What To Do  
Water standing in  
the bottom of the tub  
This is normal  
A small amount of clean  
water around the outlet on  
the tub bottom at the back  
of the tub keeps the water  
seal lubricated.  
Water won’t pump  
out of the tub  
Drain is clogged  
If you have an air gap,  
clean it.  
Check to see if your kitchen  
sink is draining well. If not,  
you may need a plumber.  
If the dishwasher drains  
into a disposer, run  
disposer clear.  
OpeagIructions  
Suds in the tub  
Correct detergent  
wasn’t used  
Use only automatic  
dishwasher detergents to  
avoid sudsing. Cascade®  
Automatic Dishwashing  
Detergent has been  
ips  
approved for use in all  
GE dishwashers.  
To remove suds from the  
tub, open the dishwasher  
and let suds evaporate.  
Add 1 gallon of cold water  
to the tub. Close and latch  
the dishwasher. Pump out  
water by slowly turning the  
Dial until a drain period  
is reached. Repeat if  
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necessary.  
Rinse agent  
was spilled  
Always wipe up rinse agent  
spills immediately.  
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SyeIfrmation  
Problem  
Possible Causes  
What To Do  
Stained tub interior  
Detergent with  
colorant was used  
Some detergents contain  
colorant (pigment or dyes)  
that will discolor the tub  
interior with extended use.  
Check the detergent cup  
for signs of any  
OepagIructions  
discoloration. If cup is  
discolored, change to  
detergent without any  
colorant. Cascade®  
Automatic Dishwashing  
Detergent has been  
approved for use in all  
GE dishwashers.  
Some tomato-based  
foods can stain  
Use of the RINSE & HOLD  
cycle (on some models)  
after adding the dish to the  
load can decrease the level  
of staining.  
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Dishes don’t dry  
Low inlet water  
temperature  
Make sure inlet water  
temperature is correct.  
Rinse agent dispenser  
is empty  
Check the rinse agent  
dispenser.  
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Dishes and flatware  
not clean  
Inlet water temperature  
is below 120°F.  
Raise the water heater  
temperature to 120°F.  
Water pressure is  
temporarily low  
Turn on a faucet. Is water  
coming out more slowly  
than usual? If so, wait until  
pressure is normal before  
using your dishwasher.  
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Air gap is clogged  
Clean the air gap.  
Improper rack loading  
Make sure large dishware  
does not block the  
detergent dispenser or the  
wash arm.  
21  
 
Before you call for service…  
Troubleshooting Tips  
SeyIfrmation  
Problem  
Possible Causes  
What To Do  
Spots and filming  
on glasses and  
flatware  
Extremely hard water  
Use Jet-Dry® rinse agent to  
remove spots and prevent  
new film build-up.  
Low inlet water  
temperature  
To remove stubborn spots  
and pre-existing film from  
glassware:  
Overloading the  
dishwasher  
Improper loading  
1 Remove all metal utensils  
from the dishwasher.  
Old or damp powder  
detergent  
2 Do not add detergent.  
3 Select the longest cycle.  
Rinse agent dispenser  
empty  
OpeagIructions  
4 Start the dishwasher and  
allow to run for 18 to 22  
minutes. Dishwasher will  
now be in the main wash.  
Too little detergent  
5 Open the door and pour  
2 cups (500 ml) of white  
vinegar into the bottom of  
the dishwasher.  
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6 Close the door and allow  
to complete the cycle.  
If vinegar rinse doesn’t  
work: Repeat as above,  
except use 1/4 cup (60 ml)  
of citric acid crystals  
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instead of vinegar.  
Cloudiness on  
glassware  
Combination of soft  
water and too much  
detergent  
This is called etching and  
is permanent. To prevent  
this from happening, use  
less detergent if you have  
soft water. Wash glassware  
in the shortest cycle that  
will get them clean.  
Water temperature  
entering the dishwasher  
exceeds 150°F.  
Lower the water heater  
temperature.  
CustomSrvice  
22  
 
SyeIfrmation  
Problem  
Possible Causes  
What To Do  
Yellow or brown film  
on tub  
Tea or coffee stains  
Remove the stain by hand,  
using a solution of 1/2 cup  
bleach and 3 cups warm  
water.  
OepagIructions  
WARNING  
Before cleaning interior,  
wait at least 20 minutes  
after a cycle for the  
heating element to cool  
down. Failure to do so can  
result in burns.  
An overall yellow or  
brown film can be caused  
by iron deposits in water  
A special filter in the water  
supply line is the only way  
to correct this problem.  
Contact a water softener  
company.  
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White film on inside  
surfaces  
Hard water minerals  
To clean the interior, apply  
dishwasher detergent to a  
damp sponge. Wear  
rubber gloves. Do not use  
any type of cleanser other  
than dishwasher detergent  
because it may cause  
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foaming or sudsing.  
Cascade® Automatic  
Dishwashing Detergent  
has been approved for use  
in all GE dishwashers.  
CsutomSrvice  
23  
 
Before you call for service…  
Troubleshooting Tips  
SeyIfrmation  
Problem  
Possible Causes  
What To Do  
Detergent cup lid  
won’t latch  
Dial is not in the OFF  
position  
Turn the Dial to OFF  
and slide the door latch to  
the left.  
Detergent left in  
dispenser cups  
Dishes are blocking the  
detergent cups  
Reposition the dishes.  
Steam  
This is normal  
Steam comes through the  
vent by the door latch  
during drying and when  
water is being pumped out.  
Black or gray  
marks on dishes  
Aluminum utensils have  
rubbed against dishes  
Remove marks with a mild,  
abrasive cleaner.  
OpeagIructions  
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SyeIfrmation  
Notes  
OepagIructions  
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Notes  
SeyIfrmation  
OpeagIructions  
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SyeIfrmation  
OepagIructions  
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Notes  
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OpeagIructions  
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CustomSrvice  
28  
 
GE Service Protection Plus  
GE, a name recognized worldwide for quality and dependability,  
offers you Service Protection Plus—comprehensive protection on  
all your appliancesNo Matter What Brand!  
Benefits Include:  
• Backed by GE  
• All brands covered  
• Unlimited service calls  
• All parts and labor costs included  
• No out-of-pocket expenses  
• No hidden deductibles  
• One 800 number to call  
We’ll Cover Any Appliance.  
Anywhere. Anytime*.  
You will be completely satisfied with our service protection or you may request your money  
back on the remaining value of your contract. No questions asked. It’s that simple.  
Protect your refrigerator, dishwasher, washer and dryer, range, TV, VCR and much more—  
any brand! Plus there’s no extra charge for emergency service and low monthly financing is  
available. Even icemaker coverage and food spoilage protection is offered. You can rest easy,  
knowing that all your valuable household products are protected against expensive repairs.  
Place your confidence in GE and call us in the U.S. toll-free at 800-626-2224  
for more information.  
*All brands covered, up to 20 years old, in the continental U.S.  
Cut here  
Please place in envelope and mail to:  
General Electric Company  
Warranty Registration Department  
P.O. Box 34070  
Louisville, KY 40232-4070  
29  
 
Consumer Product Ownership Registration  
Dear Customer:  
Thank you for purchasing our product and thank you for placing your  
confidence in us. We are proud to have you as a customer!  
Follow these three steps to protect your new appliance investment:  
Complete and mail  
your Consumer  
After mailing the  
registration below,  
store this document  
in a safe place. It  
contains information  
you will need should  
you require service.  
Read your Owner’s  
Manual carefully. It  
will help you operate  
your new appliance  
properly. If you  
have questions,  
or need more  
information call the  
GE Answer Center®  
800.626.2000.  
Product Ownership  
Registration today.  
Have the peace of  
mind of knowing we  
can contact you in  
the unlikely event of  
Our service number  
2 3  
is 800-GE-CARES  
1
a safety modification.  
(800-432-2737).  
Model Number  
Serial Number  
Important:  If you did not get a registration card with  
your product, detach and return the form  
below to ensure that your product is registered.  
Cut here  
Consumer Product Ownership Registration  
Model Number  
Serial Number  
Mr. Ms. Mrs. Miss  ■  
First  
Name  
Last  
Name  
Street  
Address  
Apt. #  
City  
Zip  
Code  
State  
Date Placed  
In Use  
Month  
Year  
Day  
Phone  
Number  
_
_
GE Appliances  
General Electric Company  
Louisville, Kentucky 40225  
30  
 
SyeIfrmation  
Hotpoint Dishwasher Warranty  
All warranty service provided by our Factory Service Centers,  
or an authorized Customer Care® technician. For service,  
call 800-GE-CARES.  
For The Period Of:  
We Will Replace:  
One Year  
From the date of the  
original purchase  
Any part of the dishwasher which fails due to a defect in  
materials or workmanship. During this full one-year  
warranty, we will also provide, free of charge, all labor,  
and in-home service to replace the defective part.  
OepagIructions  
Ten Years (Only for  
models HDA2000,  
HDA2020, HDA2030,  
HDA2120, HDA2130,  
HDA2220, HDA3220,  
HDA3230, HDA3420,  
HDA3430, HDA3520  
and HDA 3530)  
The tub or door liner, if it fails to contain water due to a  
defect in materials or workmanship such as cracking,  
chipping, peeling or rusting. During this full ten-year  
warranty, we will also provide, free of charge, all labor,  
and in-home service to replace the defective part.  
From the date of the  
original purchase  
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What Is Not Covered:  
Service trips to your home to teach you Damage to the product caused by  
how to use the product.  
accident, fire, floods or acts of God.  
Improper installation.  
Incidental or consequential damage to  
personal property caused by possible  
defects with this appliance.  
Replacement of house fuses or  
resetting of circuit breakers.  
isp  
Cleaning or servicing of the air gap  
device in the drain line.  
Failure of the product if it is  
abused, misused, or used for other  
than the intended purpose or used  
commercially.  
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This warranty is extended to the original purchaser and any succeeding owner for products purchased  
for home use within the USA. In Alaska, the warranty excludes the cost of shipping or service calls to  
your home.  
Some states do not allow the exclusion or limitation of incidental or consequential damages. This  
warranty gives you specific legal rights, and you may also have other rights which vary from state to  
state. To know what your legal rights are, consult your local or state consumer affairs office or your  
states Attorney General.  
Warrantor: General Electric Company. Louisville, KY 40225  
31  
 
Service Telephone Numbers.  
®
GE Answer Center 800.626.2000  
The GE Answer Center® is open 24 hours a day, 7 days a week.  
SeyIfrmation  
In-Home Repair Service 800-GE-CARES (800-432-2737)  
Expert GE repair service is only a phone call away.  
Special Needs Service 800.626.2000  
uctions  
TDD 800-TDD-GEAC (800-833-4322)  
GE offers, free of charge, Braille controls for a variety of GE  
appliances and a brochure to assist in planning a barrier-free  
kitchen for persons with limited mobility.  
OpeaigInstr  
Service Contracts 800-626-2224  
Purchase a GE service contract while your warranty is still in effect  
and you’ll receive a substantial discount. GE Consumer Service will  
still be there after your warranty expires.  
ips  
Parts and Accessories 800-626-2002  
Individuals qualified to service their own appliances can have parts  
or accessories sent directly to their homes (VISA, MasterCard and  
Discover cards are accepted).  
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Instructions contained in this manual cover procedures to be performed  
by any user. Other servicing generally should be referred to qualified  
service personnel. Caution must be exercised, since improper servicing  
may cause unsafe operation.  
Service Satisfaction  
If you are not satisfied with the service you receive from GE, follow  
these three steps. First, contact the people who serviced your  
appliance. Next, if you are still not pleased, write all the details—  
including your phone number—to: Manager, Customer Relations,  
GE Appliances, Appliance Park, Louisville, KY 40225. Finally, if your  
problem is still not resolved, write:  
CustomSrvice  
Major Appliance Consumer Action Program  
20 North Wacker Drive, Chicago, IL 60606.  
32  
Printed in Louisville, KY     
 

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