Quantum Cassette Player 50002767 User Guide

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Contents  
Travan Portable USB Tape Drive User’s Guide  
iii  
 
Contents  
iv  
Travan Portable USB Tape Drive User’s Guide  
 
Figures  
vi  
Travan Portable USB Tape Drive User’s Guide  
 
Tables  
viii  
Travan Portable USB Tape Drive User’s Guide  
 
Preface  
Audience  
Purpose  
This manual is written for users of the Travan Portable USB Tape Drive.  
This document provides information about the Travan Portable USB  
Tape Drive including:  
Installing the drive  
Basic operations  
Maintenance  
Troubleshooting  
Document  
This document is organized as follows:  
Organization  
Chapter 1, Overview, provides an overview of the Travan Portable  
USB Tape Drive and installation instructions.  
Chapter 2, Basic Operations, describes how to operate and care for  
your tape drive and cartridges..  
Chapter 6, Running the Demonstration Programs, troubleshooting  
tips and technical support information.  
Travan Portable USB Tape Drive User’s Guide  
ix  
 
Preface  
Notational  
This manual uses the following conventions:  
Conventions  
Note: Notes emphasize important information related to the main  
topic.  
Caution: Cautions indicate potential hazards to equipment and are  
included to prevent damage to equipment.  
Warning: Warnings indicate potential hazards to personal safety and  
are included to prevent injury.  
Contacts  
Quantum company contacts are listed below.  
Quantum Corporate Headquarters  
0
To order documentation on the Travan Portable USB Tape Drive or other  
products contact:  
Quantum Corporation  
P.O. Box 57100  
Irvine, CA 92619-7100  
(949) 856-7800  
(800) 284-5101  
Technical Publications  
0
To comment on existing documentation send e-mail to:  
Quantum Home Page  
0
Visit the Quantum home page at:  
x
Travan Portable USB Tape Drive User’s Guide  
 
Preface  
Customer Support  
0
The Quantum Customer Support Department provides a 24-hour help  
desk that can be reached at:  
North/South America:  
Asia/Pacific Rim:  
(949) 725-2100 or (800) 284-5101  
(International Code) + 61 7 3839 0988  
(International Code) + 44 (0) 1256 848748  
Europe/Middle East/Africa:  
Send faxes for the Customer Support Department to:  
North/South America:  
Asia/Pacific Rim:  
(949) 725-2176  
(International Code) + 61 7 3839 0955  
(International Code) + 44 (0) 1256 848777  
Europe/Middle East/Africa:  
Send e-mail for the Customer Support Department to:  
Asia/Pacific Rim:  
Europe/Middle East/Africa:  
Visit our web site:  
Travan Portable USB Tape Drive User’s Guide  
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Preface  
xii  
Travan Portable USB Tape Drive User’s Guide  
 
Chapter 1  
1Introduction and Installation  
This chapter provides a description of the Quantum Travan Portable USB  
Tape Drive and installation procedures.  
Introduction  
1
The Quantum Travan Portable USB tape drive is available in 20GB and  
40GB models, with capacities of up to 20 and 40 Gbytes, respectively  
(based on 2:1 data compression). For a list of the tape formats supported  
by each drive, see table 3 on page 12.  
Note: You cannot use TR-1, TR-2, TR-3 or QIC-80 tapes with either  
the 20GB or the 40GB drive. In addition, you cannot use TR-4  
tapes in the 40GB drive.  
Travan Portable USB Tape Drive User’s Guide  
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Chapter 1 Introduction and Installation  
System Requirements  
System Requirements  
1
Following are the system requirements for the Quantum Travan Portable  
USB Tape Drive.  
Windows 98, Windows Me, Windows 2000, Windows 2003, or  
Windows XP operating system  
At least one unused USB port  
Note: For the Travan 40 GB, a high speed USB 2.0 port is  
strongly recommended. USB 1.1 ports are available on  
most PCs and laptops manufactured after 1998; USB add-  
on boards are also readily available at computer stores.  
CD-ROM drive (for software installation)  
Installing the Drive  
1
Following is the installation procedure for the Quantum Travan Portable  
USB Tape Drive.  
1 Boot up your computer  
Your computer should be powered on and the operating system  
should be fully loaded before you attach the USB drive.  
2 Pre-install the USB driver (Windows 98/Windows Me only)  
If you are attaching the tape drive to a computer running  
Windows 98 or Windows Me, you must pre-install the drivers  
from the Resource CD:  
From My Computer on the Windows desktop, navigate to your  
CD-ROM drive that contains the Resource CD and go to the  
Travan USB directory.  
Run the TPP Storage Driver program by double-clicking  
tppinst.exe. Follow the online wizard instructions to install the  
complete driver set.  
2
Travan Portable USB Tape Drive User’s Guide  
 
   
Chapter 1 Introduction and Installation  
Installing the Drive  
3 Set up the drive  
As shown in figure 1, the Travan Portable USB Tape Drive can  
operate in a horizontal position (with the label facing down) or in a  
vertical position (supported by the drive stand, with the label facing  
to the left). When mounting the drive in the drive stand, make sure  
that the two tabs in the drive stand lock into the two slots in the side  
of the drive. Do not move the drive while it is running.  
Figure 1 Travan  
Portable USB Tape  
Drive  
4 Connect the power adapter to the drive  
Make sure the drive is turned off. Attach the small, round power  
connector to the tape drive, see figure 2. Plug one end of the power  
cord into the transformer and then plug the other end into a wall  
socket or power strip.  
Figure 2 Connecting a  
Power Adapter  
Travan Portable USB Tape Drive User’s Guide  
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Chapter 1 Introduction and Installation  
Installing the Drive  
5 Turn on the drive  
Move the power switch on the back of the drive to the ON (up)  
position, see figure 3. Your computer should already be powered on.  
Figure 3 Turning on  
the Drive  
6 Connect the USB cable  
a
b
Attach one end of the USB cable to your tape drive, see figure 4.  
Attach the other end to your computer’s USB port.  
Figure 4 shows a USB port on the back of a typical computer. Your  
system may look different.  
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Travan Portable USB Tape Drive User’s Guide  
 
 
Chapter 1 Introduction and Installation  
Installing the Drive  
Figure 4 Connecting a  
USB Cable  
7 Install the appropriate driver  
Driver for Windows XP/Windows 2003  
If you are running Windows XP or Windows 2003, after Windows  
finds the plug and play device, the Found New Hardware wizard  
will open.  
a
b
c
Select Install from a list or specific location, click Next.  
Select Don't search, I will choose driver to install, click Next.  
On the hardware type screen, scroll through the list, select Tape  
Drives, click Next.  
d
Select the device driver you want to install:  
Manufacturer: (standard tape drives)  
Model: IDE (QIC-157) tape drives  
e
f
Click Yes through the update driver warning.  
Select Finish.  
g
In the Windows Device Manager (from the Control Panel):  
1 Double-click on System  
Travan Portable USB Tape Drive User’s Guide  
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Chapter 1 Introduction and Installation  
Installing the Drive  
2
Select the Hardware tab  
3 Click on the Device Manager button) to make sure that the  
tape drive is listed.  
Driver for Windows 2000  
a
If you are running Windows 2000, after Windows finds the plug  
and play device, the Found New Hardware wizard will open. Click  
Next.  
b
c
d
e
f
Insert the Certance Resource CD, if not already inserted, into  
your CD-ROM drive. If it autoruns, click the Exit button.  
In "Install Hardware Device Drivers," select Search for a suitable  
driver for my device (recommended), then click Next.  
In Locate Device Drivers check the CD-ROM drives box and  
uncheck the other boxes. Click Next.  
In Driver Files Search Results you should see: Windows found a  
driver for this device. ...\tw157.inf. Click Next.  
In Completing the Found New Hardware Wizard you should see  
The wizard has finished installing the software for: USB tape drive  
(QIC-157). Click Finish.  
g
Go into the Windows Device Manager (from the Control Panel,  
double-click on System, then select the Hardware tab, then click  
on the Device Manager button) to make sure that the tape drive is  
listed.  
8 Remove the Certance Resource CD from your CD-ROM drive and  
insert the TapeWare CD  
Follow the instructions to install TapeWare.  
Congratulations! Your new Travan Portaboe USB tape drive is now  
ready to run a backup, see chapter 2, Operation and Maintenance. For  
instructions on using your backup software, see the online manual that  
came with the software.  
Note: If you have difficulties with the installation, see chapter 3,  
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Travan Portable USB Tape Drive User’s Guide  
 
Chapter 2  
2Operation and Maintenance  
This chapter describes the operation and maintenance of your Quantum  
Travan Portable USB Tape Drive.  
Caution: Always close the backup software before unplugging the  
tape drive’s power cord or USB connector. If you do not  
close the program you may lose data.  
Loading and Unloading Cartridges  
2
On the front of your drive is an opening with a hinged door for inserting  
Travan cartridges. Next to the door is the drive-activity light (which  
doubles as an eject button on the Travan 40GB drive).  
Travan cartridges must be inserted in the drive with the metal  
baseplate facing down (if the drive is horizontal) or left (if the drive is  
vertical, as shown in figure 5).  
The loading and unloading procedures are different for the 20GB and  
40GB drives.  
Travan Portable USB Tape Drive User’s Guide  
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Chapter 2 Operation and Maintenance  
Loading and Unloading Cartridges  
Table 1 Loading a  
Cartridge  
Travan 20GB Drives Push the cartridge firmly into the drive until it  
stops (about 1/3 of the cartridge remains visible  
outside the drive).  
Travan 40GB Drives Push the cartridge gently into the drive until it is  
gripped by the drive mechanism and pulled  
into the drive.  
Figure 5 Loading a  
Cartridge  
Drive power light  
Drive activity light  
Caution: Do not remove a tape cartridge while the drive-activity light  
is on. If the drive-activity light has gone out but you  
believe your backup or restore operation did not  
complete, repeat the operation before removing the  
cartridge.  
8
Travan Portable USB Tape Drive User’s Guide  
 
   
Chapter 2 Operation and Maintenance  
Handling Travan Cartridges  
Table 2 Unloading a  
cartridge  
Travan 20GB Drives  
Travan 40GB Drives  
Wait until the drive-activity light is OFF.  
Grasp the exposed sides of the cartridge and  
pull the cartridge straight out.  
Make sure the drive-activity light is OFF.  
Push the Drive-Activity Light/Eject button.  
When the cartridge has been ejected by the  
drive, grasp the exposed sides of the cartridge  
and carefully pull the cartridge straight out.  
Handling Travan Cartridges  
2
Although Travan tape cartridges are ruggedly built, they must be  
handled with care. Observe the following precautions:  
Store cartridges in their protective cases when you are not using  
them.  
Keep cartridges away from dust, dirt and moisture.  
Keep cartridges away from direct sunlight and heat sources, such as  
radiators or warm air ducts.  
Do not expose cartridges to temperature extremes or rapid changes in  
temperature.  
Keep cartridges away from sources of electromagnetic fields, such as  
telephones, computer monitors, printers, dictation equipment,  
mechanical or printing calculators, motors or bulk erasers.  
Do not open the tape access door of a cartridge or touch the tape  
itself. One fingerprint can prevent the drive from reading informa-  
tion on the tape.  
Note: For additional handling recommendations, see the literature  
included with your tape cartridge.  
Travan Portable USB Tape Drive User’s Guide  
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Chapter 2 Operation and Maintenance  
Retensioning Tapes  
Retensioning Tapes  
2
Travan tapes must be retensioned frequently to ensure data integrity and  
optimize drive performance. Retensioning involves running the entire  
tape through the drive, from beginning to end.  
For optimum performance, cartridges used for daily backups should be  
retensioned prior to each use. Your backup software automatically  
retensions the tape before each backup and restore operation. However, if  
you ever have a problem reading a tape, manual retensioning (using your  
backup software) may solve the problem.  
We recommend retensioning whenever a cartridge:  
Is being used for the first time  
Has not been used for over a month  
Has been dropped  
Has been shipped  
Has been exposed to a significant change in temperature  
Write-Protecting Cartridges  
2
Travan cartridges feature a write-protect or lock switch near the upper  
left corner of the cartridge. When the write-protect switch is in the  
unlocked position, see figure 6, the cartridge is ready for normal writing  
and reading. When the write-protect switch is in the locked position, the  
drive can read data from the cartridge, but cannot write to the cartridge.  
Cartridges are usually shipped from  
10  
Travan Portable USB Tape Drive User’s Guide  
 
   
Chapter 2 Operation and Maintenance  
Recommended Tape Cartridges  
Figure 6 Write-  
Unlocked  
Protecting a Cartridge  
Locked  
Recommended Tape Cartridges  
2
Note: For best results, use Quantum-branded data and cleaning  
cartridges, which are tested and certified to meet strict  
performance and quality specifications defined by Quantum  
engineers.  
The following table lists the types of tape cartridges that can be used with  
the Quantum Travan 20GB and 40GB drives.  
Travan Portable USB Tape Drive User’s Guide  
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Chapter 2 Operation and Maintenance  
Cleaning the Tape Drive Mechanism  
Table 3 Compatible  
Tape Cartridges  
Tape Drive  
Compatible Formats  
Tape Capacity  
Travan 20GB drive  
Read/write:  
Read only:  
Travan 20 (TR-5)  
QIC-3220  
20 Gbytes  
20 Gbytes  
(all other tape formats  
are incompatible)  
Travan 40GB drive  
Read/write:  
Travan 40  
40 Gbytes  
20 Gbytes  
Read only:  
Travan 20 (TR-5)  
(all other tape formats  
are incompatible)  
Note: Tape capacities listed in this table are based on 2:1 data  
compression. Capacities, backup speeds and transfer rates will  
vary with file type and system configuration.  
Cleaning the Tape Drive Mechanism  
2
We recommend periodic cleaning of the tape drive mechanism using an  
approved dry-process Travan cleaning cartridge. Generally, the more  
severe the operating conditions (the greater the amount of dust or  
moisture in the air), the more often the drive should be cleaned. Be sure to  
clean the drive immediately if you observe an increase in the number of  
errors while running your backup software, or if a cleaning message is  
displayed.  
With the newer generation of Travan tape drive heads used in these  
drives, only the dry-process cleaning-cartridge method is recommended.  
This method does not involve any flammable materials and provides a  
clean recording surface by wiping away debris as the cleaning material  
passes across the recording head.  
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Travan Portable USB Tape Drive User’s Guide  
 
       
Chapter 3  
3Troubleshooting  
If you have problems installing or operating your drive, please read  
through this section and try the proposed solutions.  
Basic Troubleshooting  
3
If your computer does not recognize your tape drive, first make sure of  
the following:  
The power and USB cables are attached firmly.  
The computer and tape drive are turned on before you attach the  
drive to your computer.  
You have installed the backup software properly.  
If your computer still does not see the tape drive, see Advanced  
Note: If you have successfully installed the drive and software, but  
later encounter problems, see Tape Operations  
Travan Portable USB Tape Drive User’s Guide  
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Chapter 3 Troubleshooting  
Advanced Troubleshooting  
Advanced Troubleshooting  
3
Make sure you are using a supported version of Windows.  
Windows 95 and Windows NT do not support USB devices.  
Make sure that the tape drive is connected to the AC power source  
and switched on before you connect it to the computer.  
If your computer has more than one USB connector, try switching the  
tape drive to the unused connector.  
For the Travan 40GB, a high speed USB 2.0 interface is strongly  
recommended.  
To enable this interface, you may need to install a Windows system  
upgrade from the Microsoft web site (www.microsoft.com).  
For Windows 98 or Windows Me, check to make sure that you are  
using the USB driver supplied on the Quantum Resource CD.  
Open the Windows Control Panel (Start > Settings > Control Panel)  
and double-click the Add New Hardware icon.  
Choose the option that allows the system to search for your USB tape  
drive automatically. This may allow the system to find your new  
drive.  
Check to make sure that your USB controller is listed in the Windows  
Device Manager.  
To open the Device Manager:  
a
Click My Computer with the right mouse button and select  
Properties from the menu.  
b
Click the Device Manager tab.  
Your USB controller should be listed under Universal Serial Bus  
Controllers. The Windows 98 and Windows 2000/Windows XP  
Device Managers are shown in figure 7 and 8 respectively. If your  
device is not listed, recheck the cables and try the other  
troubleshooting suggestions listed here.  
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Travan Portable USB Tape Drive User’s Guide  
 
 
Chapter 3 Troubleshooting  
Advanced Troubleshooting  
Figure 7 Locating  
Your USB Controller  
(Windows 98)  
Figure 8 Locating  
Your USB Controller  
(Windows 2000 or  
Windows XP)  
If you are using the Travan 40GB tape drive, make sure that the  
Windows Device Manager shows a USB 2.0 Root Hub.  
Travan Portable USB Tape Drive User’s Guide  
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Chapter 3 Troubleshooting  
Tape Operations Troubleshooting  
If you have multiple USB devices, you may be able to resolve  
potential USB driver conflicts by disconnecting all USB devices, then  
restarting your computer in Safe Mode (press F8 during reboot).  
Right-click your tape drive in Device Manager, then select Remove.  
Restart your computer. After the computer has booted up, attach the  
tape drive to the USB port so that the system can rediscover it.  
Tape Operations Troubleshooting  
3
3
If the tape drive “shoeshines” or “shuffles” (stopping and starting  
frequently) during backups, try the following troubleshooting  
procedures:  
Make sure that no other programs (including anti-virus programs)  
are running while you perform the backup.  
Try turning off or disconnecting any devices that may be sharing the  
USB port with the tape drive.  
If you are using a Travan 40GB drive, a Hi-Speed USB 2.0 port is  
strongly recommended. An add-in Hi-Speed USB 2.0 adapter card is  
available at most computer dealers.  
If, after a period of successful operation, the tape drive appears to  
fail during a backup or restore:  
3
Check to make sure all the power and USB cables are securely  
connected.  
Retension the tape, as described in the manual for your backup  
software.  
Turn off the computer. Wait for the computer to power down and  
then restart the system. Rerun the backup software, making sure that  
no other programs (such as virus scanners) are running.  
Remove the cartridge and then reinsert it into the drive.  
Try a different cartridge—preferably one that has never been used  
before.  
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Travan Portable USB Tape Drive User’s Guide  
 
 
Chapter 3 Troubleshooting  
Tape Operations Troubleshooting  
Make sure you are using the correct type of tape cartridge, see table 3  
You cannot use TR-4 tapes with the Travan 40GB drive.  
You cannot use TR-1, TR-2, TR-3 or QIC-80 tapes with either the  
Travan 20GB or 40GB drives.  
Clean the tape mechanism, see Cleaning the Tape Drive Mechanism  
Travan Portable USB Tape Drive User’s Guide  
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Chapter 3 Troubleshooting  
Tape Operations Troubleshooting  
18  
Travan Portable USB Tape Drive User’s Guide  
 
Appendix A  
ADisposal of Electronic  
and Electrical Equipment  
This symbol on the product or on its  
packaging indicates that this product  
should not be disposed of with your other  
waste. Instead, it should be handed over to  
a designated collection point for the  
recycling of electrical and electronic  
equipment. The separate collection and  
recycling of your waste equipment at the time of disposal  
will help to conserve natural resources and ensure that it is  
recycled in a manner that protects human health and the  
environment. For more information about where you can  
drop off your waste equipment for recycling, please visit  
our website at: http://qcare.quantum.com or contact your  
local government authority, your household waste disposal  
service or the business from which you purchased the  
product.  
Travan Portable USB Tape Drive User’s Guide  
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Appendix A Disposal of Electronic and Electrical Equipment  
20  
Travan Portable USB Tape Drive User’s Guide  
 

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